BESTON SERVICE

Your Success is Our Success!

“Your Success is Our Success!”

is the service concept of Beston Group

Beston values service and believes it is the same important as the quality of our products. We have the ability to supply high-quality and considerate service throughout the whole process of pre-sales, in-sales and after-sales phases for every customer.

1

MIN

Receive your inquiry and build profile;
30

MINS

Get in touch with you;
24

HOURS

Proposal provided in 24 hours;
2

DAYS

Solve Customers Complaints;
1

WEEK

Update the production progress every 7days;
365

DAYS

At your service 24/7.

SERVICE CONTENT

Pre-sales Service

With a dedicated project consultant

Acquire customers’ needs in detail, and provide product configuration solutions for customers to choose;

Invite customers to visit Beston’s production site or factory area, and explain the whole working process;

According to customer’s needs, introduce necessary supporting programs or financing programs.

01

Technical Consulting

Features:

Provide free product and technical consulting services;

Advatages:

Professional technical consultant team;

Benefits:

Professional technical service;
02

Incoming Sample Inspection

Features:

Provide free incoming sample inspection for old customers; prepare testing samples for customers (noe free);

Advatages:

Issue professional bilingual testing reports;

Benefits:

Provide technical basis for customers to decide the project investment;
03

Design

Features:

Customize professional technical solutions and technological processes according to customers’ raw materials;

Advatages:

Comprehensive and professional technical explanation;

Benefits:

Help customers to deeply understand the whole process of project operation and enjoy private customized services;

In-sales Service

With a professional delivery manager

Provide customers with the production progress of products in the workshop in every Monday;

According to the demand, invite customers to the factory to verify the goods before delivery;

Monitor the entire transportation process to ensure safety and timeliness;

Contact customers in advance to prepare auxiliary items needed on site to ensure production in a shorter time;

Provide layout, foundation, electric drawings and assemble drawing with the customer in advance, and guide the customer to do the civil work in advance to ensure the production in a shorter time.

01

Technical Value-added Service

Features:

Free design of equipment layout according to the actual situation of the customer’s site;

Advatages:

Professional technical service team;

Benefits:

Save design cost investment and relieve worries;
02

Product Delivery Notification Service

Features:

Real-time notification of product production, processing and delivery;

Advatages:

Professional service from the material control team of the production plant;

Benefits:

Help customers keep abreast of the real-time dynamics of purchased products;

After-sales Service

Dual service of exclusive delivery manager and after-sales engineer

Engineers escort the whole process of on-site installation, commissioning and production;

Provide professional training to help customers develop on-site professional production and operation teams;

Continue to conduct on-site inspections for customers, know equipment conditions, and solve problems;

Delivery manager exclusive services, establish customer product use files, maintain customers regularly, maintain efficient communication, and solve problems for customers in a timely manner;

Provide spare parts for customers for life.

01

On-site Installation Guide

Features:

Professional installation engineers come to guide installation, commissioning and training;

Advatages:

Professional after-sales installation service team;

Benefits:

To make customers worry-free, at ease, assured and comfortable, free training 2-3 operators for customers;
02

After-sales Technical Consultation

Features:

Provide customers with free after-sales operation technical consulting services;

Advatages:

Professional customer management team 24h online service, mechanism of regular return visiting, timely help customers and answer questions;

Benefits:

Full tracking service to let customers feel attentive service;

Pre-sales Service

In-sales Service

After-sales Service

FABE

SERVICE PROCESS

Consultation & Communication

Your enquiry will reach our account manager directly to provide you with considerate service.

01

05

Delivery & Transportation

After the equipment is completed, we will arrange special vehicle transportation and delivery to the location required by the customer within the agreed time.
Customized Design

Our product manager will reasonably configure the production plan or make a private order according to your needs and budget.

02

06

Customer Acceptance Check

When the product is shipped to the customer’s site, the quality and quantity of the product as well as accessories will be checked and accepted, and the receipt will be confirmed after confirmation.
Determine the Plan

Comprehensive consideration, you think our configuration plan is quite satisfactory, and then confirm the plan.

03

07

Installation & Training

We will send a professional technical team to the site for installation, commissioning, and a series of professional training until the plant puts into stable production
Confirm Cooperation

Confirm the contract, make payment, and we will arrange the production and delivery.

04

08

Tracking & Feedback

Our after-sales customer service team has regularly return visiting by calls or e-mails. We will solve your problems in time.

SERVICE MANAGEMENT MODE

Early Prevention
Efficient Communication
Quick Maintenance
File Accurately
Warehoushing of wearing parts or accessories
Adequate communication and full tracking

SERVICE MECHANISM

Parts supply guarantee system

Delivery in the shortest time in a faster and more efficient way;

Double supervision system

The general manager and the marketing manager are double-supervised to provide green channels such as manpower, material resources, financial resources, technical guidance and accessories supply for the service.

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